It would be amazing if, like Government of Ontario and City of Toronto, telephone directory and email of Town of Oakville was publicly accessible, so instead of calling 311, you could call the relevant staff person or office (Parks and Rec, Roads, Recreation, Transit etc) directly to share your concern or update from the community. And, beyond that, council meetings and decisions had a public feedback period that was open and accessible.
Town of Oakville commented
Thanks for your ideas. ServiceOakville helps residents address their concerns so you don’t have to know who to call. Give us a call 905-845-6601 or email firstname.lastname@example.org. We also offer an online staff directory where you can search a person or department: http://www.oakville.ca/directory/default.aspx
We want your feedback! Council meetings are open to the public, agendas are available online (https://securepwa.oakville.ca/eams/) and you can register as a delegate to provide comments through the Clerk’s department at 905-815-2010 or email@example.com. Check out our online meeting calendar for upcoming Council and public meetings(http://www.oakville.ca/calendar/).
Great Idea !!