Online Services

We want to make interacting with the town easier and more convenient for you! Share your ideas on how you would improve online services with the town.

Think of online services as transactions and interactions that are done on the Internet and often accessible through websites, web services, smartphones, apps, and social networks. Some examples we came up with include:
• searching information (registers, lists, databases)
• registering for a program or booking a facility
• requesting services and/or reporting problems
• applying for and/or tracking permits
• public consultation and engagement
• payment and invoicing

We look forward to hearing your ideas! You have ten votes (maximum three votes per idea), so use them to show support for your favourite idea(s). Remember to visit often. You can always change your vote as new ideas come in.

Thanks for sharing! Now let’s get started.

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  1. Look at City of Waterloo's Pingstreet Application....excellent idea

    Look at City of Waterloo's Pingstreet Application....excellent idea...Can Oakville get this...it does events, parking considerations, mayor council for my property and hospital wait times

    50 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  2. Make a smartphone app

    Make an app that could find parking at all of the municipal parking lots, find services nearby, maybe view council minutes and etc. on the go. I've seen other towns with this, how about Oakville had one?

    23 votes
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    0 comments  ·  Apps  ·  Flag idea as inappropriate…  ·  Admin →
  3. Open data

    Make town data open and available to the public.

    23 votes
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    1 comment  ·  Open data  ·  Flag idea as inappropriate…  ·  Admin →
  4. Modernize public meetings

    Use technologies including web streaming and online meeting tools to allow people to participate in public meetings without being physically present.

    15 votes
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    0 comments  ·  Meetings and Consultations  ·  Flag idea as inappropriate…  ·  Admin →
  5. Make an app for the transit schedules

    schedules could be on all smart phones

    14 votes
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    1 comment  ·  Apps  ·  Flag idea as inappropriate…  ·  Admin →
  6. Make payments online

    Provide the ability to make all payments to the town online.

    12 votes
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    0 comments  ·  Transactions and Payments  ·  Flag idea as inappropriate…  ·  Admin →
  7. Offer personal account on oakville.ca

    Allow customers to create their own single login account on the town’s website, with access to all online town services. Personal account would include a record of previous transactions, including property tax information, service requests, program registration, etc.

    9 votes
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    0 comments  ·  My Account Personalization  ·  Flag idea as inappropriate…  ·  Admin →
  8. User-friendly maps

    Offer a mapping tool that is easier to use.

    8 votes
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    0 comments  ·  Maps  ·  Flag idea as inappropriate…  ·  Admin →
  9. Enhance program registration (iris)

    Make it easier to search and find available programs. Search for drop-in programs online. Manage memberships online.

    7 votes
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    0 comments  ·  Registrations and Rentals  ·  Flag idea as inappropriate…  ·  Admin →
  10. Search for licenses, permits and development approvals

    Ability to search online based on an address for licenses, permits and development applications including map locations and details.

    6 votes
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    0 comments  ·  Search functions  ·  Flag idea as inappropriate…  ·  Admin →
  11. begin program registration at midnight instead of 9am to avoid the frustration of not being able to log in - as they do in Mississauga

    begin program registration at midnight instead of 9am to avoid the frustration of not being able to log in - as they do in Mississauga

    5 votes
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    0 comments  ·  Registrations and Rentals  ·  Flag idea as inappropriate…  ·  Admin →
  12. Submit forms online

    Replace current paper and PDF forms with forms that can be filled and submitted online. The forms should remember information that has been previously provided to the town, so that core information is pre-filled.

    4 votes
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    0 comments  ·  Applications and Forms  ·  Flag idea as inappropriate…  ·  Admin →
  13. Customized notifications to find out what's happening in my neighbourhood — e.g., planning applications, road works, events

    Sign up to be notified via email about planning applications, business licenses, road works and other activity in your neighbourhood.

    4 votes
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    0 comments  ·  Meetings and Consultations  ·  Flag idea as inappropriate…  ·  Admin →
  14. Book a facility

    Search for, book and pay for town facilities (such as ice pads, sports fields, meeting rooms, birthday parties, picnic spots).

    4 votes
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    0 comments  ·  Registrations and Rentals  ·  Flag idea as inappropriate…  ·  Admin →
  15. 3 votes
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    0 comments  ·  Open data  ·  Flag idea as inappropriate…  ·  Admin →
  16. Apply online for town permits (e.g. road occupancy, building, sign)

    Apply for, and track the progress of, building permit applications, etc., online.

    3 votes
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    0 comments  ·  Applications and Forms  ·  Flag idea as inappropriate…  ·  Admin →
  17. Use Google Maps for the Ward Boundary Map

    I think, rather than the map you currently use to display the ward boundaries, you could use Google maps to mark the boundary lines, which would allow users to enter their address and see which ward they fall within. (Particularly useful if you are a new resident.)

    3 votes
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    0 comments  ·  Search functions  ·  Flag idea as inappropriate…  ·  Admin →
  18. Report a problem or request a service online — e.g., fix a pothole, report an overflowing garbage can

    Online forms to allow customers to request services and report problems directly to the Town of Oakville

    3 votes
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    0 comments  ·  Service Requests and Tracking  ·  Flag idea as inappropriate…  ·  Admin →
  19. Newsletters / E-mail Communications

    I'm not sure if there's an e-mail newsletter. I couldn't find one on the site. Personally, I think the best thing you could do is make a point of having residents, both new and old, register their e-mail address, physical address and other pertinent details with you so that you can begin to build out notifications on community events, notify people when it's time to vote, build a strong volunteer base, and leverage your database in order to conduct online surveys and gather opinions and feedback. As you roll out new services, you can notify users and allow them to…

    3 votes
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    0 comments  ·  My Account Personalization  ·  Flag idea as inappropriate…  ·  Admin →
  20. Find out “Where’s my nearest?”

    Help a customer find their nearest town services (parks, trails, recreation facilities, rinks) by searching by address, postal code, or by picking a location from a map.

    2 votes
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    0 comments  ·  Maps  ·  Flag idea as inappropriate…  ·  Admin →
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